Arabi Emirates Co. (Branch of Arabi Company (LLC) Kuwait) maintains the https://www.arabiemirates.com/ Website(“Site”)
We deliver our products within the UAE mainly in Dubai. Which will be done by a third-party courier.
Delivery shall be in 2-3 working days. The shipping fee is Flat Rate AED 10.00.
If there will be any delay in the delivery time of the item you have ordered we will contact you with a new dispatch time, if the new timeline is acceptable to you we will process your order, or you can choose to cancel the order and get your money refunded.
Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
We accept returns within 7 days of receipt (except Safety Equipment Items), only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will do our best to send you another or refund the payment.
We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us with all accessories, instruction booklets, etc. that came with the pack (if any) using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.
In the event that your purchased product malfunctions under warranty, kindly send us an email at firstname.lastname@example.org or email@example.com with proof of purchase, images and description of the problem and our dedicated service team will assist you with repairs or replacement. Again, we reserve the right to replace or repair the product.
You may cancel your order immediately prior to shipping for any reason.